Satisfaction and engagement levels rise substantially when employees know they will be paid on time and are kept informed about their claims.
By adhering to clearly defined service level agreements (SLAs) and turnaround times (TAT), we ensure that all claims are handled fairly and consistently, without biases.
A precise, predictable, and structured approach creates an environment of trust and reliability, which is crucial for maintaining employee satisfaction.
Real-time tracking allows for transparency, giving employees the ability to monitor pending claims and receive prompt updates on their reimbursements.
Our Employee Reimbursements process not only resolves employee inquiries more efficiently but also contributes to enhancing productivity.
Elements of our Employee Reimbursement Service
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Verifying Claim Eligibility
Our services begin by ensuring employee claims align with existing policies and the delegation of authority (DOA), meeting the necessary criteria for further processing.
Creating Accurate Records
Each claim is recorded in the accounting software with detailed narration that clarifies the purpose and context of each expense, creating complete and accurate documentation in strict compliance with SLAs.
Data Visualisation
We categorise expenses by profit and cost centres, providing a clear picture of how funds are allocated across the organisation. Reports are generated, including Aging Schedules and claim-wise outstanding reports, which offer valuable data for financial analysis and decision-making.
Transparency & Trust
Employees benefit from timely responses to their queries related to claim payments, fostering an environment of open communication. We also prepare audit schedules and any other necessary documentation to ensure compliance and transparency.
Budgeting & Support
Amounts exceeding threshold limits are flagged for immediate attention, and monthly provisions can be created for certain expensesz, allowing for effective budget management.