Service | Customer Experience

Delight your customers with our solutions

FloemTech empowers your enterprise to thrive amidst market shifts, by providing world-class customer service solutions that scale with your evolving needs.

Why Outsource to India?

India is at the global epicenter of customer service outsourcing, offering a unique combination of compelling advantages:

Vast Pool of English-Speaking Experts: Communicate effortlessly with fluent, accent-neutral professionals

Highly Skilled Professionals: Access a vast talent pool of graduates and specialists

Cost-Effective Solutions: Optimise your budget without compromising on service quality or employee wellbeing.

24/7 Service Capability: Ensure round-the-clock support for your global customer base

At FloemTech, we amplify these advantages by leveraging our extensive network and operational expertise, allowing us to deliver unparalleled customer service solutions, meticulously tailored to your unique business needs and brand voice.

Our Customer Service Competencies

Voice Support

Expert L1, L2, and L3 support for both inbound and outbound calls
Handling everything from basic inquiries to complex technical issues
Telemarketing, promotions, sales, and verification services
Emphasis on clear communication and first-call resolution

Chat Support

24/7 live chat assistance to boost customer satisfaction
Rapid response times and efficient query resolution
Ability to handle multiple chats simultaneously with attentiveness, increasing productivity
Integration with your existing systems for a seamless user experience

Email Support

Prompt, professional, personalized email interactions to build lasting customer relationships
Efficient troubleshooting and problem resolution
Consistent brand voice across all communications
Regular reporting on email volumes, response times, and resolution rates

Virtual Help Desk

Remote management of diverse help desk functions
Ticket management and escalation
IT support and troubleshooting
Asset and inventory management
Customisable to your specific business needs

Blended Support

Seamless integration of voice and non-voice processes
Optimizing average handling time (AHT) for efficiency
Cross-trained agents capable of handling multiple channels
Unified customer view across all interaction points

Choose Your Fit

Flexible solutions to match your specific requirements

Multi-channel Support:

Ideal for businesses with fewer channels and lower request volumes. We help you manage phone, email, and chat support efficiently, ensuring consistent service quality across all platforms.

Omnichannel Support:

Deliver a seamless customer experience across all touchpoints. From social media to mobile apps, we ensure your customers enjoy a consistent, high-quality interaction, regardless of how they choose to reach you.

Onshore & Offshore Options:

We tailor our services to your customer base and operational needs. Whether you need local support for cultural nuances or wish to leverage the cost benefits of offshore services, we have you covered.

Shared & Dedicated Agents:

Our Shared Agents are perfect for handling straightforward queries across multiple clients and are cost-effective and flexible whereas our Dedicated Agents are ideal for complex products or services requiring in-depth knowledge. These agents become extensions of your team, fully immersed in your brand.

The FloemTech Advantage

Cost and Time Efficiency

Streamline operations and reduce management overhead. Our solutions typically result in 40-60% cost savings compared to in-house operations.

Language Proficiency

Our agents offer native-level English with neutral accents, ensuring clear communication and high customer satisfaction.

Long-term Stability

Our resources often stay with projects for 5+ years, ensuring continuity and deep product knowledge.

On-site Collaboration

Global clients visit us for brainstorming sessions and team expansion. Experience firsthand how we operate and build stronger relationships with your offshore team.

Quality Assurance

Rigorous training programs and continuous monitoring ensure consistently high service levels.

Scalability

Easily scale your team up or down based on seasonal demands or business growth.

Our Offer To You

Free Trial:

Experience our expertise firsthand with a no-obligation 1-week trial. Continue with the same professionals if you are satisfied.

Bespoke Recruitment:

Our swift, cost-effective hiring process saves you from expensive local recruitment fees and lengthy waiting periods.

Zero Overheads:

Benefit from your own 'remote workplace in India' without the hassles of HR, Admin, Payroll, etc. Pay only for your offshore customer service expert's salary.