Case Study 02

Challenges

Sourcing Niche Talent

The client struggled to find technology experts with the specialised skill sets required to support their evolving operations. Local talent pools were saturated, and the cost of hiring qualified professionals in the UK was rising rapidly.

Limited Knowledge of Local Markets

Establishing an ODC in India posed significant challenges for the client. They lacked in-depth knowledge of the Indian market, including the complexities of local recruitment, compliance with labour laws, and the nuances of managing an overseas team.

Time Zone Coordination

Bridging the gap between the UK and India’s time zones presented a potential hurdle in maintaining seamless communication and collaboration between teams. The client needed a strategy to mitigate delays and ensure that operations ran smoothly across continents.

Cultural Alignment

Integrating the ODC team into the broader company culture was a priority. Ensuring that the offshore team adopted the client’s work ethic, values, and commitment to excellence was crucial for the success of this venture.

Scope of the Project

FloemTech partnered with the client to tackle these challenges, delivering end-to-end support for the establishment and operation of their ODC in India.

Our contributions included

Location Selection

We assisted the client in identifying a prime location for the ODC, ensuring access to a vibrant tech talent pool, robust infrastructure, and strong support for business operations.

Talent Sourcing and Onboarding

Our team spearheaded the recruitment of 20+ highly qualified professionals, including software developers, QA engineers, and DevOps specialists. We ensured that each candidate possessed the right blend of technical skills and cultural fit for the client’s specific needs.

Comprehensive HR and Operational Management

We handled the entire HR lifecycle, from recruitment to onboarding and ongoing management. Our support also extended to overseeing operational processes such as payroll, compliance, and performance tracking to ensure a smooth and efficient ODC setup.

Technology and Infrastructure Setup

We established the technology infrastructure necessary for seamless integration between the ODC and the client’s UK headquarters. This included secure communication channels, collaboration tools, and real-time project management systems.

Adherence to Client Standards

We worked closely with the client to ensure that the offshore team adhered to their standards, processes, and best practices, thereby aligning the ODC with the company’s strategic goals and maintaining consistency in project delivery.

Outcomes

Rapid ODC Deployment

Within a short span of time, FloemTech helped the client set up a fully operational ODC, staffed with 20+ skilled professionals from various disciplines. This allowed the client to expand their technical capacity quickly and efficiently.

Cost-Effective Scalability

Establishing the ODC enabled the client to significantly reduce operating costs while maintaining high standards of quality in deliverables. The offshore team became a scalable solution, allowing the client to take on more complex projects with ease.

Strengthened Operational Flexibility

The ODC provided the client with the flexibility to scale up operations as needed. It empowered them to access a larger pool of talent and handle more intricate technology projects while maintaining control over project timelines and quality.

Enhanced Project Delivery and Turnaround Time

With a dedicated, full-time team in place, the client saw a noticeable improvement in project turnaround times. The offshore team worked in sync with their UK counterparts, ensuring faster delivery without compromising quality.

Improved Platform Engagement

Despite the geographical and time zone differences, we implemented tools and processes that facilitated smooth communication and collaboration between the UK and India teams. This fostered a culture of transparency, leading to increased productivity and tighter alignment on project goals.